鈥淔rom his beginnings in the culinary service to his in-depth management experience, to his passion for 麻豆原创, he鈥檚 the perfect match.鈥�
鈥� Bob Holmes

Smith, who graduated with a hospitality management degree from 麻豆原创鈥檚 Rosen College of Hospitality Management, is returning to Orlando for the first time since graduating in 2004 to lead the way at the community鈥檚 life-enriching campus, expected to open its doors summer 2021 near the main campus.

Smith, a graduate of both 麻豆原创 and Liberty University, brings 16 years of senior living knowledge and working experience to Legacy Pointe at 麻豆原创. Previously, Smith served as executive director at Life Care Services and Brookdale Senior Living in Bradenton, Florida, and he also held various operational roles with Virginia Baptist Homes (now LifeSpire of Virginia) based in Richmond, Virginia. He says he has always been a true caregiver at heart with a passion for providing hospitality to others.

鈥淛osh Smith brings so much to the table at Legacy Pointe,鈥� says Bob Holmes, Legacy Pointe board chairman. 鈥淔rom his beginnings in the culinary service to his in-depth management experience, to his passion for 麻豆原创, he鈥檚 the perfect match.鈥�

Legacy Pointe at 麻豆原创 is managed by Greystone and is under construction on Old Lockwood Road, Oviedo, just north of McCulloch Road and directly across from Seminole County鈥檚 Econ River Wilderness Area. Future residents will have the opportunity to live independently or assisted, in either spacious villas or apartment homes on campus. Residents will also have lifelong access to assisted living, memory care, skilled nursing and rehabilitation services.

鈥淸Smith] was one of, if not the first, student to graduate from our program and then go into the senior living industry.鈥�
鈥� Abraham Pizam

鈥淚t is a pleasure to welcome Josh Smith to the Greystone team. Josh has over 16 years of experience in senior living, plus brings the hospitality approach via his studies at the Rosen College, which recently launched a new degree in senior living management. Josh is a Florida native and is thrilled to be returning to the Orlando area to pay forward his senior living experiences to the source where it all began,鈥� says R. Edward Thorne, first vice president of Greystone.

Researched and planned by thought leaders at 麻豆原创, Legacy Pointe鈥檚 physical proximity and working affiliation with the university will elevate practically every aspect of community life for its residents. As a result of partnerships with respective colleges at 麻豆原创, Legacy Pointe residents can expect:

• Access to a multigenerational campus with a 麻豆原创 student ID card, given to all Legacy Pointe residents, to enjoy academic opportunities at 麻豆原创
• Lifelong learning programs that will help advance successful aging within the community
• Opportunities to enjoy 麻豆原创 arts and cultural facilities and activities, sporting events and more
• Vibrant interns and students who will form meaningful relationships with residents
• Cutting-edge, resident-centered care

While serving as executive director at Legacy Pointe, Smith also plans to reap the benefits of 麻豆原创鈥檚 proximity to Legacy Pointe, returning as a student at 麻豆原创 to earn his PhD in Hospitality Management.

鈥淛osh was always an active and good student from my recollection. He thought about the senior living industry and the opportunity to apply the culture of hospitality to that industry from the very start,鈥� says Abraham Pizam, Linda Chapin Eminent Scholar Chair in Tourism Management at 麻豆原创, founding dean of Rosen College, and a board member at Legacy Pointe. 鈥淏ack when he was an undergraduate student, a lot of Josh鈥檚 peers weren鈥檛 thinking about careers in senior living. He was one of, if not the first, student to graduate from our program and then go into the senior living industry. His passion for this kind of hospitality has always been evident. His return to 麻豆原创 is really just the perfect storm.鈥�

Legacy Pointe at 麻豆原创 is expected to open its doors under Smith鈥檚 direction in 2021.

To learn more, visit .

The hospitality and tourism management online graduate program鈥檚 academic quality and affordability helped lift it to the top spot on BestColleges.Com鈥檚 top 10 list.

OnlineMasters.com, an industry-leading education research organization, also identified Rosen’s program as one of the best in the country for curriculum quality, program flexibility, affordability and graduate outcome. The ranking was derived from data comprised from interviews and surveys from current students and alumni.

鈥淭he rankings are reflections of the strategic direction the college is taking in not only meeting the students鈥� needs but also the high expectations from the industry. We are breaking the iron triangle of quality, access and cost in higher education by offering blended learning opportunities and best value for the students demonstrated by our master鈥檚 program,鈥� Rosen College Dean Youcheng Wang said. 鈥淲e are also redefining hospitality education by extending beyond the traditional domain of the hospitality industry and creating great opportunities for students in other related areas such as our entertainment management program. My thanks to our faculty and staff for their dedication and commitment to making Rosen College of Hospitality Management the best of its kind in the world.鈥�

鈥淭he rankings are reflections of the strategic direction the college is taking in not only meeting the students鈥� needs but also the high expectations from the industry.”

鈥淭his recognition of excellence reflects the considerable investment of time of many faculty who over the past four years have continuously developed and delivered high-quality, innovative online material for our expanding number of graduate students,” said Alan Fyall, graduate programs director and interim chair for the Tourism, Events/Entertainment and Attractions department. 鈥淲ith the addition of many new elective courses that reflect the changing hospitality and tourism landscape, innovative dual degree programs with international partners, and the launch of new online graduate certificate programs, the future of the program is promising at a time when many conventional programs are losing ground nationwide.鈥�

Rosen College鈥檚 Gregory Elias entertainment management undergraduate program, just two years old, is also ranked among the top programs in the country by CollegeChoice.com and Best College Reviews. CollegeChoice.com ranked the entertainment management degree program No. 4 while Best College听Reviews ranked the degree program No. 6, citing internships and hands-on experience as assets for the students. The location in Central Florida, in the heart of hospitality and entertainment, also was a plus.

Overall, Rosen College of Hospitality Management continually ranks among the top five hospitality and tourism management colleges and universities in the world out of 1,000 schools that are assessed by CEOWorld magazine. The college is one of the 13 colleges that comprise the 麻豆原创, located in Orlando, Florida.

About the 麻豆原创 Rosen College of Hospitality Management

The 麻豆原创 Rosen College of Hospitality Management, located in Orlando, offers students an unrivaled opportunity to learn and work in the heart of hospitality. Ranked No. 2 among hospitality management programs worldwide, Rosen College has been an educational leader for over 30 years. Uniquely positioned in America鈥檚 top tourism destination, we educate the next generation of industry leaders through internationally-recognized faculty, innovative academic programs, cutting-edge research and strong industry and community partnerships. To learn more, visit hospitality.ucf.edu.

HFT 4866C – Exploring Wines of the World

Description

Discover how to use your senses to taste and evaluate wines, while learning about the growing, processing, and production of grape varieties used in making wine.

When is it offered?
Fall, spring and summer semesters.

How many students are in a class?
50 max

Prerequisites
HFT 1000听鈥� Introduction to the Hospitality and Tourism Industry (may be waived with instructor consent)

Minimum age of 21 by first day of class

$70 lab fee

Instructor

Robin Back, David Black or Frank Juge

From the Professor

Why offer an entire class dedicated to wine?

I grew up in a wine-producing family in South Africa. My family has been making wine for four generations. I grew up with wine in my blood, both literally and figuratively. I used to do a lot of wine trainings and seminars, and for a time I taught wine schools at Epcot鈥檚 International Food & Wine Festival. I really enjoyed the educational side of my work, and I saw teaching wine courses as a huge opportunity. It really can be a useful life skill.

What鈥檚 very gratifying to me is that I usually start each semester with 50 wine novices sitting in front of me and by the end of semester, I have 50 wine geeks who can pick up a glass of wine and taste it and evaluate it using the correct terminology to describe it. A number of them go on to take the first level of the Court of Master Sommeliers (wine expert and qualified taster) exam. This course prepares them very well for that.

What should students expect to learn?

The curriculum is meant to teach students about how wine is made, where it鈥檚 made and what makes one bottle of wine taste different to another based on where it鈥檚 grown, which grape varieties are used and the wine-making technique. They also learn how to successfully pair wine with food and what happens when you get those pairings wrong.

I asked a business student once, why are you taking this course? And he said, 鈥淚鈥檓 taking this because I intend to be very successful in business. If I鈥檓 going to be successful, I鈥檓 going to have to entertain clients, probably at high-end restaurants. I want to be able to sit down, pick up a wine list, read it intelligently, understand what I鈥檓 reading and know which wines to order to go with the food that my guests are ordering because I think that鈥檚 going to impress people.鈥� I thought this was a really great answer.

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What makes a good wine?

That鈥檚 the first question I ask my students at the start of every semester. I always get blank stares before I tell them, 鈥淭he answer is very easy: if you like it, it鈥檚 a good wine. If you don鈥檛 like it, it鈥檚 not.鈥�

I always use food as an analogy. We may go to the restaurant and order the same dish. I love it; you hate it. It鈥檚 the same dish, the same ingredients, but there may be ingredients in there that one of us likes and the other doesn鈥檛. It doesn鈥檛 make it good or bad 鈥� it鈥檚 just about different tastes.

What makes each wine region special?

It鈥檚 what we call 鈥渢erroir鈥� in wine speak, which is a French term but there is no English equivalent. It basically means the 鈥渟omewhere-ness鈥� of a particular vineyard site. What do I mean by somewhere-ness? It鈥檚 the type of soil, the amount of sunshine that it gets, the slope of the land, any shadows from mountains, the amount of rainfall, the amount of wind 鈥� all of these factors come together to make every growing site unique.

Red wine should be stored at room temperature, right?

All wine should be stored at around 55 degrees. For drinking purposes, we want our white wines at around 45 degrees and our red wines at around 65. We don鈥檛 want them ice cold, as if they鈥檙e in a refrigerator. I have this battle at restaurants in Florida all the time where I order red wine and it鈥檚 warm. I ask for an ice bucket and they look at me like, don鈥檛 you know that you don鈥檛 chill red wine? Yes, but room temperature doesn鈥檛 mean that it should be warm.

Cork or screw cap 鈥� Is one top better than the other?

It really depends on the wine.

New Zealand was the first country to start using screw caps for quality wines that are not usually aged. It鈥檚 not just any old screw cap, like you would find on a bottle of Coca Cola. It鈥檚 a screw cap specially developed for wine with a little rubber seal that works to keep the wine fresh. Most wines these days are not meant to be aged for 10, 20, 30 years. We鈥檙e often going to go to the grocery store to buy a bottle of relatively inexpensive wine to have with dinner tonight. The screw cap is going to give you the taste that the winemaker intended.

On the other side of the coin, you do have wines that you want to age for a while. One of the problems with the screw cap is it can act almost like a time capsule. The wine doesn鈥檛 develop as quickly as you may like it to develop. A cork will allow microscopic amounts of air in and allow the wine to develop and age. I believe cork is still the best and most appropriate closure for wines that you want to develop in the bottle, although there will be those who disagree with me on this.

What I thoroughly dislike are those plastic 鈥渃orks鈥� that you sometimes get on inexpensive wines. Plastic doesn鈥檛 expand and contract at the same rate as glass and cork does. You often end up with an oxidized wine because as the bottle expands, the plastic closure doesn鈥檛. It lets air in, and you have a spoiled wine.

What is the proper drinking technique?

When you taste wine, you never fill the glass because you want to be able to swirl it to get some air into the wine to release the aromas.You want a large enough glass that a normal size pour is only going fill a quarter to a third of the glass to enable you to swirl it without spilling it.

You want the opening to be large enough that when you take a sip, you鈥檙e sticking your nose into the glass so you can smell it because most of what we taste is linked to our sense of smell. You should hold it by the stem so you don鈥檛 warm up the wine with your hand, unless you want to heat it up, such as in the case of a red wine that is too cold.

Go-to bottle of wine?

Although I don鈥檛 have a favorite wine, if I was stuck on a desert island and I could only take one wine with me, it would be a Pinot Noir. In all probability, one from either Burgundy in France or Oregon, which are the two parts of the world where they make my favorite Pinot Noirs. Why Pinot Noir? It鈥檚 delicious. It has complexity. It has a lot of flavor. But it鈥檚 also a fairly light-bodied red wine. It鈥檚 going to go with your richer dishes and your lighter dishes. It鈥檚 very versatile.

What sets 麻豆原创鈥檚 courses apart from other colleges?

We teach our students about hospitality in a hospitality environment. When you arrive on the Rosen campus, it doesn鈥檛 feel like you鈥檙e at a college. It feels like you鈥檙e at a resort, and that鈥檚 intentional.

The size and scale allow us to have a much broader offering of courses. We鈥檙e so fortunate to have this amazing beverage lab. Most colleges would just use a classroom of some kind, but this room is dedicated to our beverage courses. We have a climate-controlled wine cellar. We have a walk-in refrigerator and storage for our spirits. We have a dishwasher and use real, proper-size wine glasses rather than plastic in order to give our students the best experience possible.

From the Student Perspective

-Pretima Persaud, senior

Why did you enroll in this course?

Right now, I work at a hotel. They have a lot of events, whether it鈥檚 corporate or weddings or family events, and they do a lot with food and beverage. You need to know what鈥檚 going on with the menu because food and wine is the biggest part of your event. I鈥檓 also taking the Fine Spirits Management course this semester. That way, when I鈥檓 speaking to clients, they know I have knowledge of the subject.

Most challenging part of the class?

The tasting part is iffy. You smell it first, and he asks your opinion. I鈥檝e never really had wine or tasted it or smelled it before, so to me, everything smells the same, tastes the same. I can鈥檛 distinguish just quite yet. We鈥檝e just done white wines so far. Maybe when we start red wines I鈥檒l be able to tell a bit more.

What鈥檚 been the most useful lesson so far?

We鈥檝e already worked on how to open a bottle professionally at a restaurant. I was a hot mess. Before we attempted, we watched videos and he also demonstrated for us 鈥� it made it look so easy. But when you鈥檙e doing it yourself, you have to hold the bottle up, which is a little heavy, and then getting the cork out is a situation. You have to really practice to get it in a real setting like a restaurant when you鈥檙e in front of people and it鈥檚 more nerve-racking.

Part of the class you enjoy the most?

I like that we get the tasting, rather than just reading our text book and coming to class and listening to the lecture. We get real-life experience. And it鈥檚 not just local wines. It鈥檚 wines from around the world. It鈥檚 a great opportunity to get a well-rounded education.

听

Registration for HFT 4866C 鈥� Exploring Wines of the World is closed for Fall 2018 semester, but four sessions of the course are expected to be offered on Mondays, Wednesdays and Fridays in Spring 2019.

听

His desire to 鈥減rotect and provide the magic experience to future generations鈥� sounds fitting given his military service. Hiltibidal joined the military to protect fellow Americans and their freedoms, but in the next phase of his life, he wants to help keep the magic alive here at home.

Upon entering the U.S. Army in 1999, he was stationed with the 82nd Airborne Division as an infantry paratrooper. It was pre-9/11 America and he spent the majority of his time in training, traveling to other U.S. locations and abroad, including Germany, Bulgaria, Denmark, The Netherlands and South Korea. After 9/11, Hiltibidal was stationed with the 101st Airborne Division (Air Assault) and life alternated between 12 to 16 months of training and 12 to 18 months in Afghanistan or Iraq. More than two million Americans have served in these countries and like Hiltibidal, these veterans view the world much differently than others.

鈥淣eedless to say, it gave me a very different perspective of the world from the average student,鈥� said Hiltibidal. 鈥淚 firmly believe all students could benefit from seeing the disadvantaged conditions that the majority of the world has to live in, in order to more greatly appreciate the things we have as Americans.鈥�

After leaving the military, Hiltibidal鈥檚 childhood dream of living in Florida finally came true. Through Homes on the Homefront, an Operation Homefront program that awards donated homes to deserving military families around the country, he and his wife moved to Kissimmee in February 2013.

After retiring from the Army, Hiltibidal decided to focus on another passion. His love for Disney led him to 麻豆原创鈥檚 engineering program, but he encountered some difficulties due to a head injury he received in Afghanistan.

鈥淚 had an issue with transposing both numbers and signs,鈥� he said. 鈥淪o I sat down and looked at my military experience, decided that I should pursue a career in management and combined that with my love of Disney to arrive here [at Rosen College].鈥�

After completing his hospitality management degree in Spring 2016, Hiltibidal hopes to one day become a high-level manager or executive at the Walt Disney World Resort and be part of its legendary magic. Although military service equipped him with valuable skills like interpersonal communication, planning, operation, cost reduction and professionalism, he believes the most valuable skill he learned was discipline. His advice to fellow students鈥攎aster it.

鈥淭he best advice I can give to anyone is work continuously on mastering self-discipline,鈥� he said. 鈥淪pecifically, be on time (or 10 minutes early), follow directions, maintain a professional demeanor, practice humility. Know what you need to do and then force yourself to do it without excuse.鈥�

Can you describe your career journey since graduating from 麻豆原创鈥檚 Rosen College?

I graduated with my Master of Science in Hospitality Management in May 2013. It was a great accomplishment for me coming directly from Europe to study and work in the capital of hospitality in Orlando. After working at Disney as a guest service manager, I 听gained some great operations management experience. I then had the opportunity to continue my leadership journey at Universal Orlando as an attractions supervisor. After I graduated, I was selected to be part of the leadership group for Halloween Horror Nights.

Eventually, I decided to move back to Europe to continue my career and bring home the great lessons I learned in the states. I was offered some interesting industry roles in Europe and decided to accept a position for the opening of a brand new park, . Today, I鈥檓 a guest service and attractions executive, opening a new park, inspiring, recruiting and training new staff members and creating a theme park culture. I鈥檓 involved in writing the attractions鈥� procedures for the very first time, designing tools, evacuation routes, standards of service, etc. It鈥檚 a great challenge, but also a great honor.

How did your experience at Rosen College prepare you for the industry and your current role?

I have always been a great theme park enthusiast ever since I can remember. I studied at the best business school in Italy, but there weren鈥檛 any classes to develop leadership skills in the theme park industry. The 听first time I came to Orlando was as a Disney International College Program participant working at Animal Kingdom. I then moved back to Europe to continue my career at Disneyland Paris and obtained the Hospitality Management Certificate from Rosen College while studying at Disney University. I was later accepted into Rosen College’s Master of Science in Hospitality Management degree program. I also served as a guest service manager in Future World Epcot operations thanks to an internship program at Rosen College.

I was blessed to have great professors from the industry supporting my development, believing in me as an international participant and giving me the knowledge, strength and hope to pursue my goals while realizing my childhood dream. As an international student and woman, my experiences at 麻豆原创 and in the United States exposed me to a culture of women in business. It may be typical for an American student; however, it鈥檚 not where I come from. I will always remember the women I met in leadership positions in our industry and I will try to inspire other young women here in Italy to ask for more, to study, to be their selves in a world where there are not as many women in leadership positions.

What鈥檚 your favorite thing you鈥檝e been able to do so far in your career?

Opening a brand new park! I had assisted the operations team in opening the Test Track area in Epcot and the new expansion of Krusty Land at Universal Orlando, but I never had the opportunity to open a brand new theme park like Cinecitt脿 World. We recently opened the park and it was so emotional seeing the staff members welcoming and loading our guests. I felt honored to be part of that moment, going to work and remembering where it all started: my Rosen College education and my American dream.

What was your favorite part about attending Rosen College?

My favorite part about attending Rosen College was to be in the global tourism center learning from professors from all around the world and studying with students from many interesting industry backgrounds. Career Services was also an incredible tool. Without the help of Rosen College鈥檚 professional advisors, I wouldn鈥檛 be the leader I am today; I wouldn鈥檛 have found my path or have been able to identify and work on my weaknesses. They helped me focus on being a positive example in the industry and working with passion and dedication. My professors taught me what professionalism is and today, they are my mentors and examples in my everyday life. During my morning briefings to my team members, I often mention my days at Rosen College and I hope that many international participants will have the same chance to study at 麻豆原创.

Do you think your degree gives you a competitive advantage compared to your peers? How so?

My degree prepared me with an in-depth knowledge of our industry. It also gave me the capacity to think strategically and analyze figures rather than think about new ideas without structure. I enjoyed the practical classes like Hotel Management and Food & Beverage Management, as well as Finance in the Hospitality Industry and Research Methods. Without this structure, I would not be competitive in a world of decisions. Decisions must always be supported by numbers and quantified. This is the best knowledge I brought home with me, in addition to the importance of teamwork.

What advice would you give to current and potential Rosen College students?

Serve as much as you can. During your university experience, apply for as many frontline jobs as you can and then use your hospitality experience in your research and studies at Rosen College. Many professors can help you link your everyday work experience to your studies. These teachings are the best competitive advantage you will have. Our industry needs prepared professionals and professionalism starts with service. Take advantage of being in the heart of the hospitality industry and find as many occasions to experience small things like open a ride early in the morning, complete a checklist, explain a map to a guest or smile as you say goodbye to every single guest at the end of the day. These things, together with your degree from Rosen College, will make you a leader.

What’s your favorite quote?

“Be faithful in small things because it is in them that your strength lies.”

鈥� Mother Teresa

鈥淎s a leader in hospitality management, we鈥檙e thrilled to partner with 麻豆原创鈥檚 Rosen College to create this unique program that will engage our local residents and businesses in showing visitors to our area just how special it is,鈥� said Elliott Falcione, executive director, BACVB. 鈥淲hat better way to tell our story than by those who are living it?鈥�

The Certified Destination Ambassador Program was tailored to reflect the specifics of visitation to the Bradenton, Anna Maria Island and Longboat Key area. The BACVB worked closely with the research arm of 麻豆原创鈥檚 Rosen College to develop the professional development program, which was designed to have academic integrity. The resulting Certified Destination Ambassador Program encourages members of the community to have a working knowledge of the area in regards to visitation.

鈥淥ur mission is to support the tourism industry throughout Central Florida,鈥� said Dr. Robertico Croes, director of the Dick Pope Sr. Institute for Tourism Studies at 麻豆原创鈥檚 Rosen College. 鈥淭hrough this partnership, we will provide training programs and research support to the BACVB, which will ultimately help strengthen the area鈥檚 tourism industry.鈥�

Steps to becoming a Certified Destination Ambassador include attending BACVB Ambassador Summits, offering suggestions and recruiting other Ambassadors within industries, and creating personal plans to influence return visitation to the area.

In addition, the Ambassadors are asked to support the BACVB and the Ambassador Program by using social media to promote the area, displaying the Ambassador identification at business locations and actively represent the area as a member of their local industry associations. The Certified Destination Ambassador program is an earned, permanent designation and can be viewed as a part of each Ambassador鈥檚 professional credentials.

For more information regarding the application process, please visit .

The Bradenton, Anna Maria Island and Longboat Key area is located on Florida鈥檚 gulf coast between St. Petersburg and Sarasota.听The Bradenton Area Convention & Visitors Bureau promotes tourism to Bradenton, Anna Maria Island and Longboat Key area and the rest of Manatee County, including Palmetto, Holmes Beach, Bradenton Beach, Cortez, Ellenton, Myakka City, Ft. Hamer, Lakewood Ranch and Parrish, through domestic and international advertising, public relations and marketing efforts. For more information on the Bradenton, Anna Maria Island and Longboat Key area, please visit .

Since 1979, the Dick Pope Sr. Institute for Tourism Studies has been conducting proprietary and public domain research, promulgating information to the public at large about the contributions of the hospitality and tourism industry, especially along economic, sociological, environmental, and quality-of-life dimensions, and carrying out credit and non-credit educational activities. Research has been conducted in countries, such as Australia, Canada, Japan, New Zealand, China, Aruba, Ecuador, South Africa and South Korea for destination management organizations, convention and visitor bureaus, hotels, hospitals, vacation homes, restaurants, theme parks and more.

鈥淎s a student, I was empowered听to make decisions as a听general manager of a real-life hotel,鈥� said senior hospitality management major, John Posada. 鈥淚 learned how to forecast different segments of my hotel on a daily, monthly and yearly forecast,听with regard to the听kitchen, restaurant, front office, bar, administration, cleaning, and housekeeping departments. It was an exceptional opportunity because I learned how to operate a resort in real time,听just as a听general manager would.鈥� Posada scored 9.59 out of 10 on the dynamic performance management index to place first in the awards competition.

Through a cloud-based environment, the innovative Performance Management Intelligence (PMI)听suite, created by global technology company d2o, allowed students to receive real data from the actual Britannia Hotel in Norway. Students used this data to manage their own virtual hotel property, including staffing and scheduling, food purchasing, daily occupancy, departmental revenue forecasting, stock level control, and more.

鈥淭his technology affords our students the unique opportunity to experience the same real-world business issues that general managers face,鈥� said Dr. Abraham Pizam, dean of 麻豆原创鈥檚 Rosen College. 鈥淭his state-of-the-art technology not only helps teach, but also reinforces the culture of collaboration and proactive revenue management skills in a fun, practical, and engaging manner.鈥�

To enhance the learning experience and gauge their grasp of the material, the college created a student competition to see who had the most successful hotel at the end of the three-week course. For winning the competition, d2o will host Posada on a trip to Norway to tour the actual Britannia Hotel, the hotel that students virtually managed during the competition.

鈥淐onventional cost control and isolated revenue management practice is no longer enough to optimize the bottom-line meaningfully,鈥� said Young Nguyen, President and CEO of d2o. 鈥淥wners and operators have to manage resources just as proactively as they manage rates and distribution.听 Our next generation of hotel general managers will manage through communication and collaboration, avoiding cost overruns and poor guest service.鈥�

麻豆原创鈥檚 Rosen College is the first academic institution in the United States to use d2o鈥檚 revolutionary technology in the classroom.

d2o is the leading provider of real-time performance management solutions for the hospitality industry. Its proprietary Performance Management Intelligence (PMI) Series is an integrated suite of performance navigation solutions that guide hotels and resorts to discover untapped profit by dynamically managing resources and eliminating waste. PMI empowers operations to collaborate, share information and manage future outcomes. The result is the lowest possible F&B and labor costs, reduced waste and higher profit. PMI solution functionality includes robust enterprise and department-level budgeting and forecasting, as well as food cost control, employee scheduling and labor productivity management. Founded in Norway in 2000, d2o has offices in Europe and the United States serving its expanding global customer base of over 400 leading hotel chains, independents, and management companies. For more information, go to .

Seniors Jasmine Kouly and Meiling Kjerulff, plus alumna Kristine Beselica, 鈥�11, were chosen as the first-ever recipients of the awards and were honored in front of faculty, fellow POMP participants, and volunteers of the 麻豆原创 Alumni Association.

鈥淓ach of these individuals not only exemplified the mission and goals of POMP, but have also gone above and beyond to make the program, as a whole, better,鈥� said POMP director Vanessa Cogswell.

As Mentor of the Year, Kouly received a $1,000 award, plus a plaque of recognition. Kjerulff and Beselica received plaques for Mentee of the Year and Alumni Mentor of the Year, respectively, as well as gift baskets. All plaques were provided by the 麻豆原创 Alumni Association.

POMP finished the Spring 2013 semester with a 100% success rate, with all active mentees improving their 麻豆原创 cumulative GPAs and averaging a 0.3685 increase in their term GPAs.

The program pairs struggling students with peer mentors to deliver presentations on important academic and social topics, such as test-taking strategies and stress management tips, during the program鈥檚 biweekly meetings. The goal of this effort is to not only gain organizational and scholarly advice, but also to create a support system between the mentors and mentees.

麻豆原创 faculty and staff also help facilitate workshops to enhance the members鈥� academic, professional, and personal growth.

POMP will resume its regular bi-weekly meetings at the beginning of the Fall 2013 term.

Students, who wish to enroll in the program as a mentee or mentor, should contact Cogswell at听Vanessa.Cogswell@ucf.edu.

Dr. Anil Bilgihan and Heidi Albus, who both graduated in 2012, received the college鈥檚 Award for Outstanding Dissertation and the Award for Outstanding Master鈥檚 Thesis, respectively.

Bilgihan, who received a doctorate in hospitality education, won the award for the quality and contribution of his dissertation. His award-winning paper examined the concept of 鈥渙nline customer experience鈥�, 鈥渇low鈥�, and its role in influencing online customers鈥� loyalty to a hotel booking website.

鈥淭his study provided further insights to the researchers and industry leaders regarding the impact of hedonic and utilitarian features of a booking website on the overall flow experience of consumers,鈥� said one of the ad hoc committee members for this award. 鈥淭he findings are of practical importance to enhance the 鈥榚-loyalty鈥� of consumers.鈥�

Albus, who earned a master鈥檚 degree in hospitality & tourism management, won the Outstanding Master鈥檚 Thesis听award for quality and contribution of her thesis research. Her award-winning paper examined the effects of Corporate Social Responsibility (CSR) on service recovery in terms of customer satisfaction, repeat patronage, word of mouth, and consumer trust in casual dining restaurants.

鈥淭he experimental design that she used in her thesis is interesting and we don鈥檛 see this type of data collection procedure in our field that often,鈥� said one of the ad hoc committee members for this award. 鈥淚 believe her thesis will contribute more valuable theoretical and practical implications.鈥�

The Central Florida Hospitality Hall of Fame was established in 2007 by 麻豆原创鈥檚 Rosen College to honor outstanding leaders for their contributions to local hospitality industry and service to the community.

鈥淚 am honored to welcome David Siegel and Richard Maladecki into the Central Florida Hospitality Hall of Fame,鈥� said Dr. Abraham Pizam, dean of 麻豆原创鈥檚 Rosen College. 鈥淭hese two distinguished executives have not only had a tremendous impact on the industry and community, but also serve as an example to our students, as they both demonstrate the college鈥檚 core values of professionalism, leadership, and service.鈥�

Both Siegel and Maladecki will officially be inducted into this prestigious group of local hospitality leaders on Nov. 16, 2013 at The Peabody Orlando during the college鈥檚 annual Grand Tour Gala, produced by the National Association听for Catering and Events (NACE) Orlando chapter. As Hall of Fame inductees, Siegel and Maladecki will each be presented with a limited-edition Steuben crystal pineapple award, the symbol of the hospitality industry. Additionally, the inductees will be pictured with plaques on the Hall of Fame wall, located at the 麻豆原创 Rosen College campus.

As a pioneer in the tourism industry, Siegel has spent the past 30 years shaping his company into the largest privately owned business in Central Florida. His empire includes timeshare, real estate, construction, hotel and apartment management, travel services, telecommunications, citrus, insurance, transportation, retail, and much more. Siegel struck success in the 1970s, when he purchased a prime piece of real estate that later developed into the largest single-site vacation ownership resort in the world – Westgate Vacation Villas.

Siegel has been honored as the “Entrepreneur of the Year” for construction and real estate in Central Florida and finished second in the “Entrepreneur of the Year” national competition. He also holds an honorary doctorate from Florida A&M University for his work in community service, as well as the National Community Service Award from ARDA, the national timeshare association. Siegel also contributes to the Westgate Resorts Foundation, which supports charitable activities in areas where his employees live and work

As president & CEO of the world鈥檚 largest regional lodging association, Maladecki is responsible for overseeing a multi-million dollar budget and managing a 45-member Board of Directors, consisting of hotel General Managers and tourism industry executives. He also serves as a Board Member for Visit Orlando, is the current president of the Orange County Library Board of Trustees, and sits on the Central Florida Boy Scouts Council, as well as the Valencia Foundation Board of Directors. Maladecki has also served on the Blue Ribbon Task Force and the Orange County Sheriff鈥檚 Transitional Team.

Maladecki is a Boy Scouts of Central Florida 鈥淕olden Eagle鈥� awardee and has also been named one of Orlando Magazine鈥檚 鈥�50 Most Powerful People鈥� for six consecutive years.

Siegel and Maladecki will join the following executives as members of the Central Florida Hospitality Hall of Fame: Albert Covelli, Covelli Enterprises, largest franchisee of Panera Bread; Gary C. Sain, Visit Orlando; Alan C. Villaverde, The Peabody Orlando (2012); Al Weiss, Walt Disney Company, and Thomas L. Williams, Universal Parks & Resorts (2011); Carolyn Fennell, Greater Orlando Aviation Authority, and Mark McHugh, Gatorland, (2010); Jim D. Atchison, SeaWorld Parks & Entertainment, and Harris Rosen, Rosen Hotels & Resorts (2009); Patricia J. Engfer, Hyatt Orlando, and Richard A. Nunis, Walt Disney Attractions (2008); and Richard J. Walsh, Darden Restaurants, and William C. Peeper, Orlando/Orange County Convention and Visitors Bureau (2007).